Operations and Sales Support Associate
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At Kola Market, we’re harnessing the power of ML/AI to drive sales and profitability and provide real-time, intelligent forecasting for small businesses across Africa. We’re able to drastically reduce the amount of waste which in turn drives profit for small businesses, lowers costs for consumers, and reduces the ecological impact of waste. We’re using technology to solve a globally-relevant problem that both creates a positive environmental impact and an exciting (and potentially massive) commercial opportunity.
We are hiring an operations and sales support associate to join our growing Sales and Operations team. You will be a key player in our day-to-day operations, providing support and monitoring and evaluating progress toward specific goals.
You must be a fast-learner, who is able to work with diverse stakeholders inside and outside the organization, and with great time management skills.
Responsibilities
As an Operations and Sales Support Associate at Kola Market, you will:
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Act as second-in-command to the operations manager, and People and partnerships lead, taking care of all duties in their absence.
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Work cross-functionally and with multiple stakeholders and assist with daily business activities and tasks
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Support field sales teams in the field as may be required to acquire, onboard and retain customers
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Provide operational support to field sales teams, manager and the CEO
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Assisting with recruitment and onboarding processes.
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Providing excellent customer service and maintaining relationships with vendors.
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Preparing and filing forms and other documents, taking inventory and ordering office supplies as needed, updating logs and order forms.
Required Skills and Qualifications
We think you would make a great Operations and Sales Support Associate if you:
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Have minimum Bachelor's Degree in any field
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Are able to develop deep understanding of Kola Market’s technology, overall business and customers
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Are customer centric - empathetic and willing to go the extra mile to ensure customer satisfaction
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Solid computer skills - well versed in Excel, Word, Powerpoint and general use of technology
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High level of oral, reading and written comprehension of English
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Organized and able to pay great attention to detail
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Excellent interpersonal skills, outstanding negotiation and communication skills.
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Ability to problem-solve and work autonomously and with guidance
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Able to work on-site in Accra
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Strong bonus: French speaking
Why work with us?
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You will be part of a dynamic learning team that is constantly evolving and developing new ways to help SMEs grow well.
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You will gain valuable in-depth knowledge of the inner workings of SMEs in Africa (Ghana as a proxy)
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You will be exposed to a team of dedicated and experienced founding team members, who are ready to share and collaborate to build knowledge and fill knowledge gaps.